Customer Testimonials

Outstanding customer service

(Translated by Google) The service is really excellent (Original) El servicio es realmente excelente

Service representatives are excellent. Took longer than expected

Shawn was fantastic, very professional & knowledgeable.

This is my second consecutive lease with Kelly Woburn. Dan is not only a sales exec but like a friend that I can trust and is of his word. Everything he promised he delivered and then some. His team that supports him are always friendly and professional as well. I am loving my 2025 Altima - Thanks Dan and team!

Ease of scheduling appointment; simple and easy check in process; courteous staff, Jesus was assume and kept me informed ; very quick turn around on service

Phi Phi in service and Mike in Parts as well as the whole team were incredible! I can t recommend enough

I went in for maintenance on my Murano and Jesus was awesome. Took care of everything, fast service and was very accommodating. Very happy. Will definitely be going back for service on my vehicle.

I had a few issues with my truck. Kelly was very up front about the pricing and every thing. Unfortunately, they had to order the parts to finish the work another time.

Always a great experience when taking my car in for maintenance. Jesus is friendly, knowledgeable and wonderful to work with!

Amazing service.

Fast and smooth process !!

Prompt and courteous service. This is why I buy cars from this dealer. Excellent service is required from any dealers and Kelly Nissan always have been top notch in my experience. Keep up the good work ladies and gents of Kelly dealership!!

Once again Brianna took care of me. Always personable, professional, thorough in explaining any work that may come up during appointment. I came in for an oil change but come to find out I needed a new rear wiper, 2 new light bulbs and an air filter. I'm always satisfied with their customer service. Thanks again Brianna.

Excellent service. Clear understanding of my needs and respect for my time. No pushy upsell from the service representative. Very comfortable waiting room.

Great service!

The service team were amazing, I had a recall on my vehicle, easy booking apt, was in and out fast and when I had a question on charge for fixing my key the General Manager was super helpful. A pleasure to deal with - great job !!!

Amazing sevice!

The service dept. At Kelly Nisson in Woburn was very professional. The services they performed were more than satisfactory and prompt.

Like they say isn their advertising jingle, Kelly Nissan of Woburn really did 'make it easy'. I've been purchasing vehicles for over 40 years and never before had such a low pressure yet extremely attentive sales experience. I'll go back.

Read at DealerRater

I recently purchased a new Murano at Kelly Nissan of Woburn and it was an excellent experience. My sales consultant Jomar made the whole process quick and easy, he was extremely helpful. He took the time to give me all the details about the vehicle I was considering leasing as well as he showed me all the features and enhancements from the current Murano I had. He was extremely knowledgeable and detail oriented and I really valued his expertise and professionalism through this process. All in all, I can confidently say that my experience at Kelly Nissan of Woburn was ... Read More

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DealerRater - Apr 25, 2025

I recently purchased a new Murano at Kelly Nissan of Woburn and it was an excellent experience. My sales consultant Jomar made the whole process quick and easy, he was extremely helpful. He took the time to give me all the details about the vehicle I was considering leasing as well as he showed me all the features and enhancements from the current Murano I had. He was extremely knowledgeable and detail oriented and I really valued his expertise and professionalism through this process. All in all, I can confidently say that my experience at Kelly Nissan of Woburn was by far the best sales experience I’ve ever had and I owe that all to Jomar’s assistance and professionalism through this process.

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All around great service and pricing!

When I called for service, I spoke with Jesus Alvarez. He is a service advisor who had a very nice demeanor about him and made me feel comfortable about having my car serviced there. I was very pleased with the outcome, and the job was done very satisfactory and promptly.

A tire was flat and needed replacing. It was done quickly and changed my oil for me

Great service as always. Thank you Jeriel. Five stars!

They are fantastic!!

Great service, helpful staff, guaranteed quality. Highly recommend.

Had a good experience with Advisor Phi Phi and the service team. He recommended the 60k mileage package and lot of good work was done on the car while I got to hangout and work from the lounge inside.

Staff was pleasant and knowledgeable. Service handled efficiently. Great experience.

Excellent service. Very friendly people and reasonable prices!

Jesus was great very polite explained things to me Service Dept. also very good Nice waiting room

I went to the Nissan dealer where I purchased my Rogue. After waiting 45 minutes I was informed that there would be no oil changes due to equipment failure. I then went to Kelly Nissan in Woburn MA. The service advisor, Jesus, had my car in the shop within 5 minutes. In less than 60 minutes my oil was changed, tires were rotated and my car was washed. In the future I will bring my Rogue to him for all my scheduled service and repairs. Excellent job Jesus. Thank you, Gerald Jewell.

Went to Nissan in Woburn with interest in leasing a Nissan Kicks and had a fantastic experience with salesman Cole and his crew. Cole approached me right away, there was no hesitation to patiently answer all the questions I had. He went above and beyond to make sure I was comfortable with my decision, especially it being my first lease, and was honest and straightforward when giving his advice and suggestions. He listened to my needs and budget and was again able to go above and beyond to deliver exactly what I needed. Even took extra time to go over ... Read More

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Google - Apr 15, 2025

Went to Nissan in Woburn with interest in leasing a Nissan Kicks and had a fantastic experience with salesman Cole and his crew. Cole approached me right away, there was no hesitation to patiently answer all the questions I had. He went above and beyond to make sure I was comfortable with my decision, especially it being my first lease, and was honest and straightforward when giving his advice and suggestions. He listened to my needs and budget and was again able to go above and beyond to deliver exactly what I needed. Even took extra time to go over all of my new cars features and was very patient with me. Nissan Woburn provided the most positive experience I have ever had in car sales , and Cole did an exceptional job providing that experience for me.

Kelly Nissan in Woburn is great facility great customer service, first time there for service I am very impressed by my service advisor by the name of Jesus, he told 2 hours in less 2 hours my car is done and he stay in touch with me the whole time. . If you are a Nissan owner this is a great place for all your Nissan maintenance needs!

Quick and easy. Phi Phi kept me up to date.

Best service and people!

Excellent personnel working at the desk at service department. Truck was sent in for a Recall which was probably taken care of and Time promised was kept

Jesus A. in the service department is amazing. He makes the customer feels welcoming and explains what is needed in simple terms. He provides great customer service. You are luck to have such a top tier employee.

I would like to share my exceptional experience with Kelly Nissan in Woburn. My sales person, Shawn Crowley was fantastic. Very easy and efficient to work with. Addressed all my issues and concerns with such professionalism. Finance was also very good! I can’t say enough wonderful things about this dealership!!!

The service department Jesus was very helpful and professional. The dealership provided a shuttle for me while they worked on my car. A very painless experience.

The service was excellent, professional and on time. The service rep was very attentive and was able to address a question about a damaged part and then have it fixed.

Jesus was excellent! I just got a new truck and I will be back for all my services at Kelly Woburn!

Frictionless

Excellent service

Jesus was very helpful and called as soon as he had updates about the car. I'm so glad they figured out my problem and fixed the issue. Thumbs up

Staff was friendly and courteous

Excellent service . Quick and easy. Thanks

Awesome service! Kelly woburn all personal are very helpful.

Very efficient service. Staff professional kept me updated

Great the salesman did a great job he wasn't all over me, let me think about my decision all the pathfinders looked great it was a hard choice lol

When they do general service on your car, they will explain and rate anything they do find as to how urgent or serious it is to remedy, and you always have the option to accept or refuse each service item. Their website is easy to use and their technicians are experienced and considerate.

Jesus is the man.

I received the worst service I've ever gotten from this service department. Brianna was downright rude and condescending. The price quoted didnt match the price that I was forced to pay. AVOID this facility at all costs.

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Jesus was great !!!

Always great to have Kelly Nissan to rely on. Central location and folks there are always helpful.

Service was excellent. Staff was friendly. I strongly recommend Kelly Nissan

"I had an amazing experience with this service team! They were incredibly energetic, hardworking, and always went above and beyond to help. Their positive attitude and dedication truly made a difference. I couldn’t be more impressed by their commitment to delivering great service. Highly recommend!"

It was a pleasure having my car fixed at Kelly Nissan. Jesus was very helpful and took good care of my car.

The recall on my vehicle was a joke. If I knew all that you were going to do is crazy glue my key with a piece of plastic like a 3rd grader, I would have never brought my car to you. My key didn't even have an issue with folding one because I had purchased a duplicate shell and swapped the guts out to the new housing and it locked fine. I was under the impression that the recall had to do with something else or the was going to be replaced entirely. I am extremely dissatisfied and will ... Read More

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Google - Mar 21, 2025

The recall on my vehicle was a joke. If I knew all that you were going to do is crazy glue my key with a piece of plastic like a 3rd grader, I would have never brought my car to you. My key didn't even have an issue with folding one because I had purchased a duplicate shell and swapped the guts out to the new housing and it locked fine. I was under the impression that the recall had to do with something else or the was going to be replaced entirely. I am extremely dissatisfied and will let anyone and everyone know. I would like to amend the aforementioned paragraph. To my surprise, Alan of Nissan of Woburn called me immediately after I posted my comments. Initially the call was seeming as if it was going to be one of those calls the neither of us would get anywhere but more angrier during the conversation. But the fact that he called so quickly and I did actually listened, I would like to say this. My disgust is not with Nissan of Woburn. It is with Nissan directly. The fact that the recall was approved and the repairs recommended were satisfying to the Government is actually is exactly what is wrong with everything today. To save a few dollars, a piece of plastic and glue was the best solution. I would never agree with that....but it was the cheapest. It was the easy way out Nissan....nothing to do with Nissan of Woburn directly. The fact that Alan called so quickly showed that he takes the time to read reviews and that he cares. More specifically, Fi fi, a service representative who greeted me, couldn't have been more professional or nicer. And the young man who tried to see why my key wasn't working in the ignition properly, was courteous and was eager to assist. So anyone who viewed my 1 star review should recognize that I've changed it specifically to reflect how I feel about Nissan of Woburn, 5 stars. But to Nissan of North America, a resounding chorus of boos and no stars. This attitude of greed and laziness to take the easy was out is why "We" are NOT winning. So I am not above apolozing to Nissan of Woburn for my neglect to appropriately place my disgust and anger....and Nissan of North America shouldn't be above the same and do the right thing and not sacrifice reputation and workmanship and pride for doing a good job and correcting a mistake without such a poor and lackluster approach. Alan and Fi Fi and the young man at Nissan of Woburn are what is right....and I thank them specifically.

Drove in without an appointment for an oil change and whatever might be needed, welcomed by professional and friendly staff and was back on my way within an hour, perfect!