Customer Testimonials
Jesus was great. Had an oil change, tire rotation and a car wash in just about 2 hours. He was very professional and took great care of me and my car.
I trust Kelly Nissan to make sure my car is road worthy to tow my camper this spring. Phi Phi is excellent, he takes good care of me and my car.
Jesus was awesome. Felt like I was being well taken care of and all issues were explained to me in detail. Great experience with him. Pricing of dealership service was competitive too for what I was having done.
Very satisfied with the customer service. I had a flat tire the day before, and arrived at the shop without an appointment. The representative was very understanding and helpful.
Was in and out fast will return.
this was the first time my car was serviced at this location. Everyone we spoke with was very informative and pleasant. All questions were answered thoroughly. Would absolutely recommend Kelly Nissan
Jesus was amazing. Very professional and polite. I didn’t know my breaks are not good. He explained it to me. And he also offered me free ride to my work.
Entire experience was seamless as always. Very easy to make an Appointment. Jesus was great! Would recommend Dan S in sales as well for any car buying needs!
MY TECH SUPPORT Jesus was superb.. excellent customer service. 5 stars rating... best experience in a dealership ever.
I made a last minute appointment for a diagnostic. They took me in immediately and with the diagnostic and repair, I was on my way in 2.5 hours
I really love the service department here, they have been so helpful. I dented the inside of the car door from closing my seatbelt on it and someone in service told me to bring it in and they could help until I had time to call a body shop to fix it. I was so thankful because without this fix there was an alarm going off saying car door was open and all the lights in the car were on making it impossible to drive at night. Also their staff in general are great. I bought out my lease and ...
First off they are always amazing!! Today I showed up after getting a flat tire. Come to find out I had three tires with nails In them. Needless to say I was upset. Luckily two tires could be patched one had to be replaced. I had my baby with me. They were fantastic and had me in and out
Jesus was amazing. Very professional and extremely knowledgeable and polite. Would definitely recommend Kelly Nissan to anyone. Will definitely come back for any service that are needed.
I took my Altima in for 40,000 mile service. Jesus was my service rep and he was the great. I feel that the dealership did a very thorough job and Jesus explained everything in detail before and after the work was done. I’ll definitely return to Kelly Nissan.
Very good customer service!!
Jesus was an exceptional service rep. Friendly, professional, knowledgeable and very customer oriented. All you could ask for when servicing your car. Would highly recommend visiting this service center.
Good service and professional staff.
Had an appointment for oil change and tire rotation, got me in quickly and began working on my car. They gave me a time frame for the service and it was spot on. An extra surprise was the my car was washed and cleaned inside.
I had been complaining of a repeated issue with my truck. Unfortunately it did not store any codes and they sent me home with the problem unresolved. Jesus Alvarez took special attention to listen to my concern and made the extra effort to help resolve my repetitive problem. He went out of his way to assist my bill in finding any coupons available. Also setting me up with a loaner vehicle . All so very helpful and I am grateful to him. He is A valuable asset to Kelly automotive.
Very responsive, work performed well, timely and good communication. Performed warranty work as well as general maintenance. Very well organized operation. The service department is spotless and bright.
Another great service experience! Went in for an oil change and sticker. Found brake issues and able to fix them same day! In and out in 2 hours - incredible. Service people are great!
Jesus went above and beyond his call of duty. Very pleasant, He made sure that everything was up to regulation standards. Jesus represented the dealership very well. If I’m ever in the area and in need of servicing again this is the place I will come back to.
very professional, also very welcoming. Very grateful for this dealership, helped me out with financing my new car. really appreciated their help, I recommend this dealership to anyone.
Great sales department ! We received our new car same day!! Very happy with our pathfinder. Everyone was super nice and helpful. Would use them again!!
Outstanding customer service, would bring car back again for service!! Jesus was professional and he explained everything to me. Service was performed in a very reasonable amount of time.
Service was great! Check in was timely. Vehicle was completed exactly in amount of time estimated. Car was washed and clean! Everything was explained concisely.
Went for a Complimentary oil change, work with Phi, he explained everything and did not try to sell me something I did not need. Thank you!
The service was excellent and they worked on my car the same day!!! Thought I would have to leave my car overnight since I did not have an appointment but they were very happy to squeeze me in.
Great service! Phi Phi was very helpful. There was a slight delay in fixing my car due to a tire being out of stock and Phi Phi called several times to keep me updated on the progress and when the car would be ready!
Went in for and inspection sticker quick and great service Phi Phi Hoang took care of me when you go in make sure you ask for him he will take care of you and give you great customer service
The best car buying experience I have ever had.. never want to go to another dealership again…. This is the dealership for me!!!!! And I am loving my new Nissian
Great Service, honest people. Best Dealsership I ve dealt with. Service people are amazing. I was there for a repair recommended by another dealership. After inspection, it turned out to be an upsale from the other dealership
I have been leasing with Kelly Nissan of Woburn for the last five years, and I have nothing but great things to say about everybody that works there. Jesus in service is excellent and very knowledgeable, London in finance is extremely courteous, friendly and helpful. Joe from sales even remembered me years later! Always great service and amazing atmosphere!
Always a great experience with Kelly Nissan of Woburn. I had an oil change, tire rotation and inspection sticker update all while waiting in their customer lounge getting caught up on email!
Came in took care of the problem fast and easy Fair price and very friendly thank you Jesus will be back beat dealership around Thank again
Jesus was such a great help with our routine service and replacement of rear brakes for our 2019 Rogue. He was very attentive and knowledgeable. Highly recommend!!
Fantastic dealership to work with as they are extremely professional and courteous! They were great to deal with when purchasing my car and service has been fast with good pricing.
Very good. Jesus is great!
I bought the Rogue in September (my first Nissan). This oil change (the first) was complimentary but I’ll be back.
I really love it at Kelly Nissan. I bought my car from there and everytime I go there for maintenance for my car I’m completely satisfied. Everyone does a great job but Phi Phi is the best HANDS DOWN. I always book my appointments with him!
Phi was great and explained the services and cost. Communication was efficient and the job done well. I’ve leased at this Nissan for years and the service and sale have north been great
Routine service. Personable and friendly staff kept me updated throughout, applied coupons and tried to expedite service so I wouldn’t have to entertain my 8 y/o for longer than necessary. Overall, satisfied with my experience and will return.
Service provided as requested and car was ready at time promised. Car was also washed and clean. Waiting room is clean and tv, coffee, etc provided
Everyone here from Dan Holloran,and the finance people were extremely helpful. I have a disability and they took their time explaining and making sure I got an amazing vehicle, at an amazing price with a soup to nuts warranty at a price I could afford.
Just an oil.change and tire rotation. Didn’t take too long.
Took my car in for service, staff was professional and friendly. My car was done before expected and communication was excellent. Way to treat a customer the right way!
The service Dept and Brianna were great! Always fast, efficient, and friendly. Always takes time to explain what’s been done and any suggested up and coming concerns. I highly recommend both service and sales at Kelly Nissan! Shoot, I drive down from Kennebunk Me for this service!
The staff was knowledgeable and friendly. They took the time to explain issues to me in laymen’s terms which was greatly appreciated. I would Reccomend this dealership to anyone!
I went to oil change, this dealer service person was great. He’s name is Jerial Diaz he help me out lot tanks Woburn Nissan see you guys soon.
Service was great and punctual. Staff is very knowledgeable and friendly. Highly recommend this dealership to anyone looking or service for their Nissan. Great service
I was greeted and helped with a smile by Jesus. He was very accommodating and attentive. I will be back for future services at this location.
Jesus was great he kept me informed about the service this was my first time at Kelly Nissan and I will be back for all my car service needs great job Jesus
Jesus was great! He was friendly, helpful and kept me updated on my car and the length of time it took to get serviced. I’m definitely requesting him the next time I have to bring my car in. The only thing I wish - was they reset my computer so it still doesn’t say the car needs service and there is a tire problem.
always great customer service. straight up with recommendations and no pressure up sell worked Jesus for the first time and will work with him again
Great customer service. I have been taking my car there for it’s regular service for the last couple years, I have never been disappointed of their service.
Excellent service! Professional staff, always polite they go above and beyond to assist you. I always go to Nissan for me service. I always leave happy.
Went for service today, best customer service ever!! Jerilin was the absolute best! He was so extremely polite and informative! I have always loved Kelly Nissan Woburn and it keeps getting better!!
Excellent service for a first time visit, even if it was just for an oil change! I received an email followed up with a phone call with an update.
Best service dept around !!! I’ve been dealing with Phi Phi Hoag for many years now and he is truly a gentleman and a professional . Great job as usual. Was hoping to purchase that Rock Creak Pathfinder on display. Maybe next time
I brought my Rogue in for a recall. First time there and they are wonderful! Kind, cortious, professional and knoweledge, my Rogue was done in less than time quoted. It was washed and vacuumed. Thank you to Jesus and the rest of the crew there.
Got additional help from finance about lease buyout too. Service was prompt and courteous.
Have been here several times and they have always been great. Were efficient at replacing my battery ASAP and were helpful at patching up my tire. Always fast and great service!
Great service. Offered me a loaner car when my actual car was broken even though it was brand new. Jesus was especially helpful. Would recommend
Just in for routine service. Everything was done and completed ahead of time. Phi Phi and Alan are great and I wouldn’t go anywhere else.
Jesus was terrific. While dropping off my car for a routine oil change and tire rotation, he informed me of a significant airbag and seat belt required. He gave me a loaner car and performed recall rear over the weekend. He even found me a $20 coupon for the oil change. Excellent customer service
My experience was top notch. I had a lot I needed done so was there for a couple of hours. I was kept informed by Jerusalem multiple times and Jesus even came out offering to get anyone in the waiting room, coffee, water or anything else even though we could get for ourselves. I’ve never had a bad experience there.
I have never had a bad experience with Kelly Nissan Service. Their techs and service advisers are professional, prompt, courteous and explain everything that was either performed or is needed. Phi Phi is usually my service adviser when I come in for service on either my car or my wife's vehicle. Fantastic place! Frank
Recieved 5 star service and I always do. Whether service or purchasing a car Jeriel Diaz was my sevice advisor and he was excellent. I am a pleased customer who will return
Jesus helped us with my daughters car and was a great communicator. He took good care of us and made sure we were very happy with the outcome
I was very impressed with Jesus he was very kind and explained everything to me. He helped me get my car repaired and get a loaner. It’s difficult for me to get my car repaired due to my handicapped brother who I am the sole caregiver. He understood and made sure I was helped completely. He was fast and my car was so clean when I got it back…Thank you Jesus!!!!!!!!!
Jesus was the best! Very attentive and kind. Definitely took great care of Pinot (my Nissan Juke). The Woburn location is always great and everyone is very nice.
The only place to go for service. Jesus was simply THE BEST Prompt, efficient & communication is unparalleled. Highly recommended this dealership for your service.
Consistently good service. No surprises. Know where you are at all times with service a objectives. Customer over 10 years!! Have not been disappointed at any point in time
Per usual Kelly Nissan of Woburn treated me well. Their customer service and car service has been great over the years. This time I worked with Jesus and he was thorough and easy to work with from beginning to end.
Jesus is incredible at this place. He got me incredible service and labor. Also 50% off. Highly recommend this business.
Upon arrival, I was not given a loaner car as promised, however, Brianna was FABULOUS! She was very respectful, communicated very well throughout the process and was great with arranging a ride for me in a very small window of time around my work schedule and lunch break. I have not always been impressed with the service from Nissan but she was great!! I was very appreciative for her and the 2 men tat valeted me to and from home. Thank you so much for the great service!
Great experience always. The staff is very attentive, answers all the question, services always provided in time without delays. They would even respond the texts if you have any car related questions.
Jesus A. Was excellent! He communicated throughout the process and was always so willing to do more for us. He’s exceptional and made a stressful situation much easier for us
Jose was my service rep and he was great. Warranty covered all the work that was preventative and got me a loaner for the time they had the car. It was stress free transaction thumbs up!!
Jesus Alvarez Was my service advisor kept me up-to-date on the progress of my car and the service I received here was excellent and is always excellent.
Very happy with new Nissan Rogue just purchased. Jomar the sales consultant was great to work with! Highly recommend going to Kelly Nissan in Woburn for your next vehicle.
Jesus did a great job. Very fast, very efficient, got everything I needed done and done well. I definitely recommend this place for any Nissan service.
Joe Gulino (the Salesman) was great. He was patient, happy, relaxed and professional. London Benti (the Finance person), was wonderful. I appreciate her professionalism and patience. I felt overall that the staff tried to make it a calming experience (even though there was a long waiting period).
Service experience was amazing as usual. Jesus is excellent. Kept us informed and explained everything. He is professional and personable. On time and even early!!
Dan made the buying process very streamlined and simple and was great with our daughter. James in financing was also great with our daughter and excellent to work with. 10 outta 10 would recommend!
Jesus was excellent. Kept me informed on the details of the service and made me feel appreciated as a customer. You’re lucky to have him. Nice waiting area with wifi where I was able to work for a few hours. I’ve always been very happy with Kelly Nissan.
Jesus was excellent and handled everything efficiently. Vehicle was cleaned and serviced as promised. What more can I say to fill the requirements for this review
I only come here for my oil change now. Super helpful and friendly staff. They even made time to deal with the recall notice that came up for my car.
Kelly Nissan is always great in service and professionalism. I would not go anywhere else with my truck. Thank you for quick dependable service every time.
I got service right on time And completed in a reasonable amount of time
Jesus was wonderful, he took good care of me and my car. Very professional, kind and efficient. He went above and beyond to fix my car and get to the root cause. Thanks again for all your help.
I’ve been going to Kelly Nissan since 2015 and my experience there has always been outstanding. Excellent communication. Great service, very professional. Highly recommended. I have Joe from the sales department and Jesus from the service department, they are both very friendly, professional and helpful.
I’ve been going to Kelly Nissan for service about 4 years now. I’ve always had good experiences with them. I have 2 Nissans and I wouldn’t go anywhere else for service. Service department is friendly and efficient. 👍
Our salesman, Brett, was very knowledgeable and patient with us while we made our decision.
Jesus was extraordinarily helpful. He explained things in a detailed way that I could understand and was kind and helpful overall. I can’t say enough good things about my experience with him and the dealership.
Had my oil change today. Jesus Alvarez was excellent, very efficient! Nice waiting area and bathroom.