Customer Testimonials

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Google Nov 14, 2026

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Google Nov 14, 2026

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Google Nov 14, 2026

My experience at the Nissan dealership in Woburn was OK but the weight was quite long. I waited two hours for an oil change and a sticker. I just wish they had told me it would’ve been that long and I would’ve made other arrangements for a ride home the people are very friendly, and they did tell me that it was a back up, but I just thought it was an extremely long time to wait

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Google Nov 13, 2026

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Google Nov 13, 2026

Had a great experience at Kelly Nissan in Woburn Dan Sicari the sales rep made the entire process much easier than I have ever experienced at a car dealership We got the right vehicle at a great price

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Google Nov 13, 2026

Everyone here was great to work with.

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Google Nov 12, 2026

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Google Nov 12, 2026

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Google Nov 12, 2026

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Google Nov 12, 2026

Is my pleasure to take my car there specially if Jesus is my assessor he always has a answer and is very friendly

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Google Nov 12, 2026

(Translated by Google) Excellent service! (Original) Excelent service!

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Google Nov 12, 2026

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Google Nov 11, 2026

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Google Nov 10, 2026

Kelly Nissan has exceptional service. Salesman Jomar was an absolute delight and very accommodating. They made the process very easy for me and took care of all the details that makes the car buying process hard sometimes. Thank you!

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Google Nov 10, 2026

They said there's nothing they can do about the 2026 Frontier Pro4X Premium front leather seat poking the driver in both hips, causing the need to constantly shift in seat while driving.

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Google Nov 10, 2026

Quick and pleasant experience from the service department and comfortable and clean waiting area

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Google Nov 9, 2026

We bought a new car from Alison , she never pressured us or made us feel rushed , we always felt like she was doing her best to get us the car and deal we wanted I would recommend asking for her when you go

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Google Nov 9, 2026

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Google Nov 8, 2026

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Google Nov 7, 2026

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Google Nov 7, 2026

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Google Nov 7, 2026

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Google Nov 7, 2026

Jesus is the best service advisor he’s very informative and looks out for his customers

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Google Nov 6, 2026

Service appointment was easy. They took me right in was fast on what they needed to do. Very professional and got my car back quickly.

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Google Nov 6, 2026

Fast and friendly

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DealerRater Nov 6, 2026

Jomar from sales and the business manager James made a smooth and efficient process for me to get my certified pre-owned car. I appreciate how transparent, professional, and helpful the team at Nissan was. I love my new car and I will likely service it at Nissan of Woburn and return again once it is time for me to buy again! Thank you for your help!

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Google Nov 6, 2026

Joe pur salesman is the best!! Second time working with him.

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Google Nov 6, 2026

First time going to Kelly Nissan overall I was very happy with the sales guy Joe and the finance manager. James explained everything to me to where I can understand everything I had no problems was in out with my brand new car. I will be sharing my experience with friends and family. This will be my dealership from now on so if you wanna buy a new car go to Kelly’s Nissan great people to do business with

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Google Nov 4, 2026

No matter what service I schedule, I always have the best customer service experience. Always a pleasure to work with the service techs, especially Jeriel Diaz and Jesus Alvarez. Happy to give 5 stars!! 🌟 🤩

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Google Nov 3, 2026

Great experience from start to finish. No nonsense salesmanship.

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Google Nov 3, 2026

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Google Nov 2, 2026

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Google Nov 1, 2026

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Google Nov 1, 2026

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Google Nov 1, 2026

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Google Nov 1, 2026

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Google Oct 31, 2026

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Google Oct 31, 2026

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DealerRater Oct 30, 2026

Having Jesũs as my advisor is the best decision, so helpful and his communication is the best. Kept me informed about my car every step.. they need more advisors like him. I will definitely be back.

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Google Oct 30, 2026

Shawn made the entire buying process comfortable. He was easy to talk with and no question was too small. Shawn is also an effective teacher when showing me some features of the car that were new to me. Even when there was an issue with the car before I picked it up, he was proactive in making a delay tolerable, especially by asking if I needed a loaner car. I believe car sales people should emulate his easy going yet knowledgeable approach to the whole selling process.

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Google Oct 30, 2026

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Google Oct 30, 2026

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Google Oct 30, 2026

First time visiting this nissan dealership and had a great experience! Got my inspection sticker done quickly and the service attendant Phi Phi was great! I also was able to talk to a sales associate about my end of lease options and Shawn answered all my questions and ensured I understood everything I needed to make an informed decision, planning on trading in my Rogue soon!

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Google Oct 29, 2026

Spent $200 for them to return my car to me ridiculously late just to look at it. They told me it would only take a couple of hours….but it took DAYS. When they finally looked at it they tried to over charge for services I didn’t ask for. Their quotes for services were crazy compared to local mechanics. Really wish they had better customer service. Going there for services felt like they were trying to take advantage of me.

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Google Oct 29, 2026

Always a good experience at your dealership. Thank you for your assistance.

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Google Oct 28, 2026

Had a great experience with the Kelly Woburn. They showed me nothing but care in helping me find a new vehicle.

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Google Oct 27, 2026

Great services

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Google Oct 27, 2026

I had a great experience at Kelly Nissan of Woburn. Isaac and James were very helpful and professional throughout the process. They made everything much easier and were great to deal with. I’d definitely recommend them to anyone looking for a good car-buying experience.

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Google Oct 27, 2026

I had an exceptional experience at Kelly Nissan of Woburn. Jeriel was great, and I’d definitely recommend asking for him when you visit.

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Google Oct 27, 2026

I always have a great experience with Kelly Nissan, especially because of Jesus! He is always so helpful, patient, and makes sure I’m taken care of every step of the way. I truly appreciate his kindness and dedication to making sure I have a great experience and making sure everything is always done well.

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Google Oct 26, 2026

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Google Oct 26, 2026

I was looking for a new car because my 2019 BMW had been out of warranty for a couple of years, and the mileage was getting up there. I travel for work, so it made sense to start fresh. A little backstory: I moved to Woburn in 2007 and bought a Pathfinder from another dealership. As it got older, I wanted something bigger and more reliable for my two children, so in 2015 I walked into Nissan Woburn and bought an Armada. It was my favorite car. When I started a new job in 2018, the gas mileage of such a large vehicle became ... Read More

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Google Oct 25, 2026

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Google Oct 25, 2026

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DealerRater Oct 23, 2026

Great service as always. The team at Kelly is always top notch and I would not consider going anywhere else for service. Thank you Jesus for all your help as always and see you next time.

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Google Oct 20, 2026

Brianna and Julia were the only bright stars of this dealership. Their helpfulness and efforts were appreciated. When others would drop the ball - Brianna wasn't happy about it, but she got me settled with a loaner, which I greatly appreciated. Alan the service manager was dismissive and difficult to interact with in email when I went to them about warranty service with my 2022 Nissan Leaf which ultimately needed to be repurchased by Nissan after I owned it only a month. Shawn - the sales rep was the epitome of car salesman (derogatory). Telling me their pricing was "... Read More

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DealerRater Oct 19, 2026

Phi Phi in the service department is the reason I keep coming back to this dealership. He makes every service appointment so pleasant and hassle free!

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DealerRater Oct 19, 2026

The process here was exceptionally fast and professional. Great selection of vehicles as well, and can definitely recommend shipping here.

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Google Oct 13, 2026

We brought our Frontier to diagnose AC not working and a leak on the passenger side in the cabin from the AC system. After a whole day of waiting and $195 away, we received a report that the car needed $6600 exhaust system and no word on the AC leak. When this was brought to attention of the agent, we were asked to bring the car back on another day for a new diagnosis. Disappointing considering that we had been happy with the service dpt at Kelly.

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Google Oct 8, 2026

I come here for the conscience but it’s always an inconvenience. Dropped my car off for my 95K maintenance in my Rogue. This also included a tire rotation. Left the dealership noticed my tire pressure was low and for my light to come on. Called the dealership back and was told to go to a gas station or if I have AAA to call them. My tire light nor any light was on before. This is the third time that I have brought my car in for service and left with an issue.

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Google Oct 4, 2026

I came to get air in tires as was reading low when it was a 50 plus degree morning and did not go back up. I was offered an inspection sticker as Phi Phi noticed it was due in September so I said ok. I was there from 5 pm appt until 7pm. I learned there was one person working. My sticker never done as come to find out lone person not certified. Then told I needed new tires as they were cracking for over $1000 plus balance. I only have 25,000 miles, bought with 11,000. I went to my mechanic the next day, got ... Read More

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Google Sep 24, 2026

Scheduled an appointment to test drive a car. Drive 45 mins there just to find out the car isn’t even there. Waste of time.

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Google Sep 22, 2026

The work was completed however the service advisor was not responsive. Never answered calls or returned messages. At one point they told me car was in bay being worked on when I saw it in the lot.

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DealerRater Sep 22, 2026

This dealership was great .Dan.Sicari, was very professional and and answered every question I had about truck....

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Google Sep 21, 2026

They did the work and it fixed the problem however the service advisor was terrible. Zero communication. I called and left messages on three occasions and after waiting an hour with no call back I had to call again to get her on phone. I drove by the dealership, saw my car in lot and then called the advisor. She said they were currently working on it. When I told her I just saw it in the lot, she said they must have just pulled it out. The next morning, the portal said the car was ready. After two hours ... Read More

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Google Aug 28, 2026

I went in for an oil change and tire rotation and was told 45 minutes and waited three hours. Zero communication during the process. Very disappointed in Nissan.

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DealerRater Aug 28, 2026

Bianca is my service advisor and is EXCELLENT at her job! Very attentive to my worries and needs on keeping my vehicle up to par! And the rest of the staff are great if/when she’s not available !

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DealerRater Aug 24, 2026

Dan is amazing and really works with you! The experience is easy and you don't feel pressured

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DealerRater Aug 20, 2026

I have had excellent service for my car at Kelly Nissan in Woburn for almost seven years. Yesterday, it was Jeriel who saw to it that my car got the service it needed and was washed in very good time. In earlier service visits it has been Phi Phi who managed the servicing of my car and he has been uniformly helpful in making sure my car got the maintenance and repairs it needed. In addition, he has provided clear explanations of both current and prospective needs to keep my car on the road in great shape.

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DealerRater Aug 17, 2026

My experience was excellent! I was told it would take an 1 1/2 but it was only an hour! Jeriel Diaz Was very nice!

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Google Aug 14, 2026

Don't trust the nissan! I had 2023 Rouge SL it caught on fire and burnt down! I was sitting in my car waiting to go into class. Until I looked over and my whole passenger side was engulfed! I had no warning signs i gotta get out in 30secs! THEY ARE NOT SAFE!! I'm lucky I was not hurt! This is a complete manufacturing problem!!! Nissan is blaming me!

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Google Aug 14, 2026

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Google Aug 9, 2026

⭐️⭐️⭐️⭐️ I want to share my experience with Kelly Nissan of Woburn. My vehicle was at the dealership from November until July, which was an extremely long time to have my vehicle out of service. I was initially given an estimate of around $3,800, which eventually increased to approximately $5,300. I paid the $5,300 for the initial repair. After that repair was completed, I was told the vehicle was ready to be returned to me because the initial job was to get the vehicle running and driving. However, the check engine light was still on. I was then quoted an additional approximately $4,900 to address ... Read More

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DealerRater Aug 1, 2026

Excellent service as always. Would not consider going anywhere else. Always on point at this place. Thank you!

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DealerRater Jul 31, 2026

This Dealership since the purchase of my vehicle with Sean my salesman had been nothing but professional and consider of my vehicle needs and purchase. Down too my first precertified auto visit where my vehicle was serviced by Paul Horsman where I felt completely at ease with his professionalism. My vehicle was serviced efficiently and I was on my way and advised when the vehicle needed to return for my next appointment.

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DealerRater Jul 28, 2026

Jeriel is great. Always smiling, friendly and organized. When he says your car will be ready in an hour, it’s ready to go in an hour. Also, the Kelly Nissan service waiting room is well appointed, comfortable and clean. The employees clearly care about their customers and facility.

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DealerRater Jul 25, 2026

Jesus is the best. Always responsive and knowledgeable. A true asset to the dealership. I’ve never encountered a better service department. Highly recommend.

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DealerRater Jul 24, 2026

Good service department, been going here for a couple of years, always good customer service

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DealerRater Jun 25, 2026

I had a great experience everyone was awesome!! I would I would definitely use them again!! messy

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Google Jun 18, 2026

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Google Jun 18, 2026

Were sent a request for information and pricing, was called back and asked many questions including on my trade. I provided the information and was supposed to be called back with some numbers. I have been ghosted, no follow up call from Julia, no call from the anyone.

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Google May 28, 2026

Phi was great and the facility was nicely maintained. However, I ended up being at the dealership for three hours despite making a one hour diagnostic appointment. Why bother making an appointment at that rate?

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Google May 28, 2026

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DealerRater May 25, 2026

The service here is consistently excellent. I appreciated the works done by Jesus, the engineer, and the staff here.

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Google May 17, 2026

Appreciate the oil change but did not even recommend getting work done they indicated needed to be done on the report.

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Google Apr 21, 2026

I always schedule my appointments in advance with the understanding that the work will be completed the same day. Unfortunately, the past three appointments have been extremely frustrating. Each time, I’ve been asked to leave my car for an additional one to two days—even though the service was originally booked as a one-day job. What’s more concerning is that on day one, my car was never even looked at or worked on. There seems to be a pattern of overbooking or poor time management, and it’s incredibly inconvenient to plan around a same-day service only to ... Read More

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DealerRater Mar 24, 2026

I had a great experience at Kelly Nissan. I was looking for a Frontier Pro4X Roush edition and they had the model I was looking for. I worked with Julia to start the process and when I can in I worked with Jomar to finalize things. Jomar was super helpful and I appreciate that he was straightforward about everything. I would 100% recommend working with Jomar to anyone looking for a hassle free experience.

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Google Mar 17, 2026

If you go here for anything they will never, ever stop emailing you. I’ve unsubscribed on their end, Ive blocked them on my end, I’m still getting emails.

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Google Mar 12, 2026

DO NOT PURCHASE FROM HERE. We got a car is 2022, only 3 years old. Every single thing has gone wrong with it. 3 batteries, new engine, brake pads, the censor didn't work after 2 months. There is NO recall on it, which was confirmed. Only 85K miles on it, we have a 7 year, 100K miles warranty. No guarntee they will do anything with that because we didn't go to them for our work done so we could be liable. We cannot be liable for THIS many things that have gone wrong. This is bad business. A lawyer has been contacted as ... Read More

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Google Mar 12, 2026

I bought a Nissan Altima December 2022. After 7 months we had to get a new battery, 11 months we have a problem with the detector where it no longer works. It's absolutely ridiculous. Our Nissan Altima belt broke two weeks ago, last week our head gasket went and we needed a new engine. In addition, we are on our THIRD battery. We have a 7 year, 100K warranty. When my wife reached out about this, they told me there was no guarantee that the warranty would cover it, and that we would front the money and then may be reimbursed. We would ... Read More

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Google Mar 2, 2026

I bought a Nissan Altima December 2022. After 7 months we had to get a new battery, 11 months we have a problem with the detector and this week we have to get new breaks? It's absolutely ridiculous. Our Nissan Altima belt broke two weeks ago, last week our head gasket went and we need a new engine. In addition, we are on our THIRD battery. We have a 7 year, 100K warranty. When I reached out about this, they told me there was no guarantee that the warranty would cover. We would have to gather all our documents - which would be ... Read More

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DealerRater Feb 23, 2026

Super Happy! I got the car I wanted! Dan and James were amazing to work with! I recommend this dealership!

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DealerRater Feb 11, 2026

Actually this is the 3rd car I’m buying from Dan Sicari at Woburn Kelly Nissan and I am completely satisfied

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DealerRater Jan 31, 2026

Excellent experience at Kelly Nissan of Woburn! All the staff were very knowledgeable and made me very comfortable when purchasing my new vehicle. A special thanks to Emma Sullivan and Dan Sicari for their excellent customer service with scheduling my visit and helping me get the vehicle that fit my needs 100%. I will definitely be recommending this dealership to anyone I know who needs a new Nissan.

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DealerRater Jan 28, 2026

Very professional and supportive staff. Overall great experience at this location would definitely recommend others

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Google Jan 25, 2026

Disappointed in solution and service at Kelly Woburn Nov 2023 - replaced battery at Kelly Woburn Beginning of Dec 2025 - car begins to struggle to start after getting oil changed at Kelly Woburn, return for diagnosis. Concluded nothing was wrong. End of Dec 2025 - Car fails to start itself, needs to be jump started. Returned to Kelly Woburn, test run concluded nothing was wrong. Summary: Because Kelly Woburn wasn't able to detect an issue, battery wasn't covered under warranty and had to play full price less a minor discount. Their suggestion would be to let the battery die again, ... Read More

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Google Jan 15, 2026

Overpriced upselling

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Google Jan 7, 2026

Update after 6 weeks now at 2 stars from 5. I was told the dealership was paying a bunch of fees for me, come to find out my principal bill was $18,000 not $16,000. While I’m grateful I got a lovely car, they have also stopped communicating with me, and this whole thing just screams why people don’t like the car buying process. Sam also ran out to my car to insist I give them a review that day (on behalf of him and Shak) while my emotions were high instead of even waiting to see how the first month went (he at ... Read More

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DealerRater Dec 27, 2025

It was a pleasure working with Jomar. He was professional and provided excellent customer service. It’s was a pleasure working with Jomar and will recommend for future purchases. Thanks to Jomar and his team.

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Google Dec 25, 2025

Bought a certified preowned 2024 Murano. Had issues with service department getting a sticker. Also the brakes were bad and pulsating. Brought the car in on Monday at 11:00 for a scheduled appointment. The car was not even looked at until the next day. I asked for the rotors to be replaced but they would only turn them which is a sub par repair. Generally disappointed with the service on a car I bought a week ago. Was basically dismissed.


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