Customer Testimonials
I came in for a routine oil change and was in and out in no time. Great job. I will always bring my car there for service. Thank you Phi.
The service dept at Kelly Nissan is great! Provides professional, courteous, and fast service! Thank you!
Kelly Manages and salesman worked with me to obtain the exact automobile that I wanted!
I would highly recommend Kelly Nissan to all of my friends and family. Briana in service does a terrific job, she gets you in fast and gets its right. Thanks Joe
Jesus is very helpful and awesome
Jesus is so helpful and made me feel so at ease with what needs to be done on my car now, and what to plan on in the next few months. He explains everything and goes above and beyond in his custumer service
Service was very good and the mechanic was very good because he pointed out that I was missing a couple of clamps on my exhaust system
Jesus did a great job offering some additional services that were needed. All good studf
keep it up
Jeriel is awesome!!! Helped me with my car and made sure it was easy!!
This was my first time using a dealership for maintenance on an older, very high mileage car, and I was very happy with the experience. The people were incredibly nice, especially Jeriel who was my representative. He went above and beyond to help me and my car! Many thanks to you all and I will definitely be having all future work done here.
Awesome
Great communication before, during and after. Clean showroom and bathrooms which made for a comfortable wait. The technician was EXTREMELY friendly and knowledgeable. Got a great printout of everything after the work was completed.
Diagnosed right, repaired fast and properly, friendly service.
Customer service was excellent.I will come back if and when needed services.Thanks again.Nice work.Keep going.!
Jesus Alvarez goes above and beyond when helping me. Not only is he professional and helpful but he informs me each time what needs to be fixed or things that are coming up and it doesn’t feel like I’m being pushed into fixing things. Jesus and the team always take care of me and get me in and out in a timely manner with all of my services performed perfectly. Jesus is a major reason why I continue to bring my car back to Nissan, even for simple fixes like oil change and tire rotation. He is also ...
The Service Team at Kelly Nissan Woburn is fantastic. We have all four of our cars - 3 Murano's (all purchased at Kelly Woburn) and my daughters' Honda serviced there. Our Service Advisor, Brianna, takes great care of us. Never had an issue with any of our repairs or services. One less thing to worry about. Thanks!
Phi Phi was great. He helped to make my visit quick, easy and efficient. He paid great attention to detall which is incredibly important to me, and made sure nothing was overlooked. I will see Phi Phi every time I return to Kelly Nissan of Woburn.
Service was well explained, transparent, and timely. The Service specialist (Jesus) kept me informed along the way, and made sure I understood why certain services were recommended.
Good services,
From the moment I stepped through the door at Kelly Nissan of Woburn, I was greeted by Jomar Mayan. He asked how he could be of assistance and I explained I was there to look at a 2023 Frontier. He asked me what model, what options I wanted and if there was anything in particular. I shared that I had a stock number of the vehicle I wanted to see and he arranged for a test drive and answered all of my questions. Jomar was instrumental in my purchase of the 2023 Frontier from start to finish. I highly recommend anybody looking ...
I had a fobkey reprogrammed and I was attended to promptly and efficiently. The fobkey was also handed to me well before the expected completion time.
Jesus was expectional! He went above and beyond to get my truck fixed and communicated with me throughout the entire process. The best customer service I have ever experienced and will definitely be returning to Kelly Nissan!
Jesus greeted me and set point of contact for life!
Great service here. Would be better if there’s an additional waiting room for service department only. It’s currently shared with sales.
Had to pickup my registration and inspection sticker for my new vehicle and was completed on time a service people were extremely friendly.
My husband and I couldn’t be happier with the service we received. Jesus, the service manager, was so kind and helpful and got my car back into working order. He made an aggravating issue a smooth and easy experience for everyone!
The time and cost estimates were right on target, as always.
Daniel H. was very patient with me. There was no pressure from any of the staff. I felt very comfortable and was able to take my time with a big decision. I had been to multiple dealerships and Kelly was the best by far. I am also impressed with their service department. The showroom is clean and comfortable, donuts, waters, etc. I would recommend trying Kelly before you buy anything!
Service Manager and Techs are excellent.
This purchase went very easy and straight forward. Joe helped us with showing different cars and trims. He explained every detail so we can decide which car most fit our purpose. After the purchase, he also helped us with going through the features and training us on that.
Very helpful and understanding, doesn’t try to upsell you on things you don’t need like the Toyota dealership. Kind heart.
I called on a Friday looking to schedule routine maintenance on a new/used 2021 Nissan Rogue I had recently purchased, and Kelly Nissan of Woburn gave me an appointment the next day at 8:30am. My routine maintenance service was done beautifully in an hour and the staff were helpful and kind.
Nelson/Nilson was one of the best salesman I've ever met. He is nice and easy to deal with. I am happy with my vehicle and will definitely recommend him and this store to my friends and fmily. Thank you.
Jeriel was so nice & the service was great! Thanks again
one of the BEST - service experiences I have ever had ! Brianna was so nice & Helpfull. its a nice warm feeling at Kelly !
Always great service and friendly staff. That is why I have been coming to this dealership for the last ten years.
I highly recommend Kelly Nissan to my friends and family. The service department are always very accommodating in helping me get an appointment around my very schedule which is always helpful. I just want to thank Briana for always going above and beyond which I’m very grateful. Thanks Joe
Jesus took care of me and my car. Direct communication with him was greatly appreciated. He secured a loaner and made sure to update me as needed
Service advisor Jesús was great, kept me informed on the status of my service throughput and the work was performed as scheduled. One of the best car service experiences I’ve ever had.
I always make an appointment and the service department always takes care of me at my appt time. They don’t upsell me they only tell me what they think. They also offer a military discount, which we greatly appreciate. Will be coming here until we have to move again!
Very pleased with my experience from Kelly Nissan from scheduling and being helped by Brianna in the service department to the service vice provided. Would highly recommend
They are super attentive, and always want the best. Really happy I chose Kelly Nissan Woburn.
Professional, knowledgeable. Always very helpful, friendly. Gets the right part at the right time,great service
Everything wen great and I was pleased with the service I received
Best service I’ve ever experienced with my car at Kelly Nissan. I’ll never change delerships. #kellyforlife
very efficient. Good explanation of work done. Very friendly
Again, Jesus is the best! So helpful and knowledgeable
Brought in my wife's Kicks on July 18 to have a nail removed from one of the tires. In addition, we had an LOF (Lube, Oil, Filter) replaced as part of the scheduled maintenance. As always, the work was performed in a timely and professional manner, and we were kept informed by Phi Phi, or service adviser, each step of the way.
Jesus took great care of me and my car. He was friendly, communicative, and helpful throughout the entire process.
Per usual Kelly Nissan in Woburn took care of me, good customer service and fast car service is all I need. Jeriel helped me out again, highly recommend him to all.
Exceptional in every regard. The engagement of Nicole & Jim Delmolino was ideal. Both are fantastic brand/dealer ambassadors. They truly understood my precise wants and needs & dealt with me as a “person” and not a “sale”. It’s impossible to praise Jim Delmolino to the level he deserves---“10” being the highest, Jim “goes to 11”. Everybody I encountered at Kelly Nissan (David, James, Phi) were a delight. I drove off in my new Nissan happy that my sale went to Kelly Nissan…that’s certainly a first for me…of course a person is elated driving a new car ...
The service at Kelly Nissan was thorough but getting in contact with my service adviser while my car was there was difficult. He had no direct line and when I was transferred to his phone, it just kept ringing and I wasn’t able to leave a voicemail.
I typically avoid having my car serviced at dealerships but had a very positive experience at Kelly of Woburn thanks to Jesus and the rest of the service department. They were able to quickly diagnose an issue with my master switch, quoted a very fair price (much lower than I was quoted by another dealership) and were able to service the issue along with my brake pads and rotors that same day. The service team was courteous, efficient and eager to help. Thanks Jesus for doing an outstanding job!
They not only get the job right for service, they accommodate the important details while your cars there. Continue to go back every time.
Jesus was great just like every time I bring my car there for maintenance. He is attentive to detail and always does his best to get me in and out as quick as possible.
The customer service I received from Jesus A. was immaculate. I went in for an oil change and was surprised to also need my brakes done. Jesus explained everything with knowledge and professionalism. We waited while the work was being done and honestly time flew by. Jesus checked on us and made sure we were doing good. I usually would for to the Medford location, however, their customer service is subpar. Happy to have given this location a try and will be my go to moving forward!
Dan was very informative and had my best interests in mind when it came to picking a vehicle and financing.
The job was done right but it took 2 and a half hours just to get my tires rebalance.
I came in for a oil change and tire rotation. My vehicle was completed before the estimated that Jesus told me it would take and my vehicle was also washed. Jesus was extremely professional and courteous.
So far so good. Clear and open communication and respectful staff. It's a good place to go.
This was a routine oil change and tire rotation and everything went well as always. Service has always been great at Kelly Nissan
Jesus was extremely helpful and explained everything in detail. He is a great communicator.
They always have time to atleast look at my car to see what's wrong. They might not have the parts so ill have to come back. But if it's in stock I usually get it back quickly.
Brought my car in for an oil change... even got her bonus car wash... very nice!
I've been working with Nicole over the phone for about three months to test drive a hard-to-find car. She has been patient and helpful the whole time. When a car was finally available for a drive, she made sure I was scheduled. I'm not ready to proceed with the exact car they have, but I'm happy to continue working with Nicole going forward.
We talked to Erin on the phone, who was extremely helpful. In-store, we talked with Jomar, who was patient with us (as it was the first time we were buying a car from a dealership), and took all our wants into consideration when helping us find a vehicle. He suggested a car that we test drove and fell in love with right then, so he really knows his stuff! We worked with James for financing, and he was great - fast and funny, a good way to end the evening.
Was so fine an excellent. Thanks a lot and let me express my gratitude to all components of your business and teams work forces especially thank to Mr. Joe Gulino sales department and Mr Jesús Alvarez Service advisor. Am enjoying response 👌 Miguel Ortiz Martínez
Had a great customer service experience with Jeriel on Sat. June 10th. Kept me informed, always professional and courteous and explained all aspects of the service performed.
Really helpful staff, everyone there is friendly and knowledgeable.